I wish I was still running Netscape


Netscape is doing really well of late and I have to admit I'm really missing being the GM of the site. It's got such a great user base that's posting tons of great comments and stories, and I really think it's the mainstream version of digg. Most of all I miss the team over there... they have really done a great job of growing the site and executing on MyNetscape and the 9.0 Browser. (Note: The browser is going to be big I think).

Of course, building Netscape back is going to take years of hard work... not months, *years*. After three years of sliding down it's leveled off--which is amazing considering Netscape no longer has a base of browser or email users (50%+ of the base of users when I took over!). If you were to add back in the lost email users the Netscape curve on Alexa would be a massive turnaround. That's my one regret.... not keeping the email users. Of yeah, I would have also made the transition to social news slower--we moved the users into the concept too fast. Live and learn.

Anyway, if Netscape was ever available I would try and buy it.... I'd love to see the vision over the finish line.

My Netscape rocks

Congrats to "my" team at Netscape who released a new version of My Netscape. Of course some of the Web 2.0 kids who were in diapers and/or high school when Netscape was a force falsly claimed that Netscape "stole" the idea for MyNetscape from some of the AJAX start pages out there.

Dave Winer corrects them, reminding them that My Netscape was the original customizable, RSS page. Don Loeb confirms, as does Susan Mernit. I'm so happy there are folks who will step in when the digg/Web 2.0/blog mob starts attacking people.

More thoughts on it:
http://tailrank.com/1446406/The-Rebirth-of-My-Netscape
http://www.readwriteweb.com/archives/mynetscape_20.php
http://moz.sillydog.org/archives/my_netscape_relaunches.php
http://insideyahoo.net/2007/03/07/my-netscape-nope-yours/
http://blog.throwawayyourtv.com/2007/03/using-mynetscape.html

Congrats to the team.... I miss you guys and I'm so proud of the work you're doing! You guys are amazing and I can't wait to see the first social news browser.

... oh yeah, here is a video.

Kevin's bold move...

Wow.

Like wow, wow.

Today's Kevin Rose announced that he is taking down the top users list at digg because of the top diggers are getting blamed by "some outlets" (I guess that would be news outlets) as the cause of manipulation on digg.

Well, truth be told if you take the negative baggage out of the world manipulate and just look at it as "to change something" it is very true that the top users change (aka manipulate) digg. The whole concept of social news/bookmarking is that users can have an impact. So, those outlets are 100% correct that the top users control much of what you see on digg, and the users are not at fault for trying to have an impact.

The problem really is that there is a perception that those users rule digg--and in fact they rule somewhere between 1/3rd and 1/2 of digg from what I can see.

Most of the top users I've talked to over the years are very, very driven by that top list. They want to climb higher, they talk about strategies to climb the rankings, they build tools to get to stories first, and they lament their inability to sustain their position when they fall.

digg motivated the top users in the system with recognition and now that digg is "at scale" they really don't need this rabid group any more. In fact, the value of a motivated top 100 and their never-ending quest to climb the rankings is not worth the negative impact and press it has on digg is what I'm hearing from Kevin. digg wants to shake the fact that the top stories are controlled by a select group of individuals and this is not the first step in that direction. Remember digg already dinged people for going direct to the permalink to vote (as opposed from the on deck circle).

This is the gift and curse of social news... your existence is based on user participation, and your existence can be destroyed by certain types of user participation (i.e. spam, payola, gaming).

Of course, since digg has an API isn't this all moot?! Won't someone create a top-user list in 10 minutes after digg shuts their list down?

[[[[[ UPDATE: Someone One of my old Netscape developers (!!!) did it in 30 minutes http://www.efinke.com/digg/topusers.html ]]]

I applaud Kevin for making the bold move, but I don't think this one has legs. I think the top users deserve their recognition and if Kevin is not paying them for their thousands of hours a work and year AND not paying them with recognition what's left?!

The driving forces in these system are (in order:

1. recognition
2. affiliation
3. compensation

All that digg really has left now is affiliation, and the question is will that be enough. I wish him luck.

New Netscap browser coming...

http://community.netscape.com/n/docs/docDownload.aspx?webtag=ws-nscpbrowser&guid=6abf649d-cc59-485e-ac06-3348ef478a15The second half of the relaunch of Netscape that I planned is coming to fruition in the coming weeks.

According to a message board post here the Netscape team is already ready to launch the Netscape 9 browser which will be tightly integrated into the news site.

They put out a teaser image (right) that shows social bookmarking, voting, commenting, friends activity, and site mail BUILT INTO THE BROWSER. Hotness! I can't wait to download this.

It's been great vindication to watch the Netscape site grow to dozens of votes and hundreds of comments from stories after some folks said it was a loser for only having 5-10 votes per story (uhh... hello, that's exactly how digg started!).

Keep going team Netscape!

More at: http://www.ufaq.org

Good luck CK!

"C dot K dot Sample the third" is leaving his post as GM of Netscape, a post he took when I left in November. CK did a great job during his time at Weblogs, Inc. and Netscape and I'm sure he'll go on to do even big things.

So, congrats CK.

NYT says new AOL chief has long view... I hope so. (and some free advice for what it's worth)



I don't know Randy Falco or Ron Grant, but I wish them luck. The NYT says they have a long view of AOL, everything I read says AOL's is going to be cleaned up and sold.

My advice to both men: start blogging today. AOL was a very closed culture when we got there a year ago, and blogging is what really pulled the company into the Web world. There are dozens of important folks in the company having honest discussions on blogs and the best way for you two to build AOL is to embrace the culture of honesty, transparency, and debate. Blogging is the best medium for this. Take a page from Microsoft and let all your team members blog, and even pay some folks to be company bloggers. Let it all hang out, let the marketplace tell you where to go, and be open about everything--the good and the bad.

Even though I was at AOL for only a year it felt like home. ~50 members of "my team" are still rocking it out at Netscape, WeblogsInc, and Blogsmith, and I really hope the new guys recognize the amazing potential those groups have and continue to invest in them.

Weblogs, Inc. has grown into an eight figure business at AOL over the past year and I think it could be a nine figure business if they keep investing in it. Easily.

Netscape has continued to advance and grow since the bottom out in October. It takes 2-3 years to build an online community like Netscape, not three to six months. Social news is the future and Netscape is in first or second position on every important factor in that race (along with digg). To give up now would be such a wasted opportunity (especially since there are 500 folks trying to get into the top five slots right now!). I mean, Conde Nast just bought reddit--a distant 3rd or 4th to Netscape and digg.

Blogsmith is a fantastic platform that could rival TypePad and WordPress in the market place if AOL put some muscle behind it. Brian is a genius and AOL should really pull him in to the senior management team--guys like him don't wind up in big companies often.

Anyway, I've got to get back to my day job... I don't work for AOL anymore but I still spend 2-3 hours a day thinking about and talking to the folks who run those businesses. Giving them advice (solicited and unsolicited), and participating in and using those fine services and products.

Randy & Ron: If you every need any free advice on them or want to grab lunch you know how to reach me. Good luck and please take care of my babies. :-)

How to get on the Netscape/digg homepage--EVERY SINGLE DAY!

As we all know I'm no longer working on Netscape. So, these are my observations as someone who is no longer affiliated with the service. I've figured out exactly how you can get almost any quality story on the home page instantly.

For Netscape
  1. Step One: Add the top 20-30 users on the service as friends. (Approximate time: 10 minutes). The top users are located on the home page on the bottom right.
  2. Step Two: Add the Netscape sidebar on Firefox so you can follow your new friends (Approximate Time: 2 minutes)
  3. Step Three: Vote for the stories of the top 30 users and place intelligent/fun comments on their stories (Approximate time: 30 minutes).
  4. Step Four: Find a good story and submit it. Tip, try to avoid politics and news channels since they are the most crowded. (Approximate time: 5 minutes).
  5. Step Five: Sitemail your friends the url of the story and say "check this one out!" (Approximate time: 1 minute). NOTE: Do not spam your "friends" list with sitemail or they will block you. I think maybe once or twice a month is fine. Once or twice a week might get annoying. Really depends on how your friends view you and what they think of the stories you submit. If they are good users they probably have the sidebar and are watching your activity already.
Total time: About an hour.


For digg:

[ I'll write this one up next. It's harder for digg obviously... but the key is of course to become friends with at least 30 people on the service by voting for and commenting on their stories. Yes, it is a popularity contest on a certain level. ]

Out the social news scammers (and take a C note off the table)

I'd like to try and out the advertisers and marketing firms on digg (and maybe even Netscape, who knows) that are paying folks to submit news for them. If you know of a firm doing this send me their name, the email they sent you, the URL of the story on digg/netscape, and/or who they are paying.

If your tip pans out I'll send you $100 via paypal. Yep, I'll pay you for ratting these folks out.

I will also keep your submission 100% confidential.

Also, if you've been paid for doing this in the past I'll also keep your information 100% confidential. Remember, I don't work at Netscape any more so I'm basically a very interested 3rd party. I just want to understand what these folks are doing.

You can send the emails to my personal account jason at calacanis dot com.

Again, 100% confidential. Let the madness begin. :-)

First digg scam outed? Please help me confirm.

Update: Mulife does an excellent job of explaining exactly how this mess started. In this case it wasn't a straight up cash for diggs situation, but rather some offers for free service (which were not taken). SuperNova17 did have his account banned, he did do a redirect (a big no-no), and digg did reinstate him after he apologized. That being said, I still have a PR firm that claims they are paying people cash, and the CNET reports are still out there. Clearly this is one of a number of instances and the best thing we can do as a community is to put sunlight on them. best j

----------------------------------------------------------------------------------------------------------------
Well, this cost me $100... but it *might* be worth it.

NOTE: I don't have any of the facts confirmed here yet. I'm looking for verification of these facts from anyone else who got the email, digg, JetNumbers.com Kevin Rose, and SuperNova 17. THIS IN UNCONFIRMED. CONSIDER THIS INFORMATION INCORRECT UNTIL WE ALL GET CONFIRMATION.

I was just told--and I don't know if this is true yet--that digg's number five user named SuperNova17 took the offer, was caught by digg, and had his account killed. He later apologized and had his account restated.

SuperNova17 did submit a story bout JetNumbers here:

http://digg.com/tech_deals/JetNumbers_New_Approach_to_Virtual_Telephone_Numbers



The story links to http://elagora.com/numbers.html which redirects to JetNumbers.com.

Note: Do you know anyone doing this on Netscape or Reddit?

Here is the reported email--again, this could all be a scam.


-------------------------------------------------------------------------------------------------------------

---------- Forwarded message ----------
From: Nathan Schorr <nathan@jetnumbers.com>
Date: Dec 7, 2006 12:15 PM
Subject: Using your ranking on Digg, work with us and get somethng out of it
To: [A TOP DIGG USERS]


My name is Nathan Schorr and I have been recently promoted as the Business Development Manager at JetNumbers Inc. Our company sells virtual telephone numbers. My job is to get people interested in our site, but my problem is that I have not had any success. While searching the web for possible business partners, I started to read about Digg and its popularity...that's where you come into play.

Given the fact that you are the number 8 user at the website, I am contacting you to see if I can somehow recruit you to start getting the word out about our service.

Please check us out, see what you think and get back to me.

Regards,

Nathan Schorr

Business Development Manager

JetNumbers Inc.

www –dot- jetnumbers –dot- com

-----------------------------------------------------------------------------------------------------------------------------------------------


Also, another digg user has the JetNumbers story as their #1. Odd story to have as your number one huh?

... and here is who dugg the story. We don't know who out of these group were paid and who just decided to vote for it based on merit.


digg users are getting paid--just not by digg

Update: If you know of someone doing this let me know and get a C-Note.
Update2: The first tip is in, and *if* it is correct someone paid off the number five digg user this week.

---------------------------------------------------------------

I know these reports have been going around, but I have the inside line and figured it was time to share it.

A PR/marketing firm confirmed with me that they had a number of the top 50 users on digg now on the payroll--and this wasn't a totally insignificant firm.

The problems that digg is facing now is that a portion--certainly not all--of the top users feel like they should be getting paid for the 3-4 hours they spend on the site each day. Since digg will not pay them for their work they are finding other ways to get compensated.

Note: The Navigators at Netscape are not being paid by the PR firm, and if they ever do something on the side they will have broken their contract and would be fired immediately. Of course, the other users on Netscape could be getting paid just like the ones on digg are--however at Netscape you have the paid staff to turn this stuff off. The PR/marketing person I talked to said they can get a significant portion of their stories up on on digg. Ouch.

Will this problem kill digg? Nope, because the audience can bury things.

Will this problem undermine trust in digg? Of course.

My prediction is social news sites without a paid staff of editors cleaning the site up will be less trusted than ones with editorial staffs.

Note2: I no longer work at Netscape obviously. However, I still care deeply about the space.

The "problem" of social news...

One "problem" with social news sites is that the more scandalous and crazy the story, the greater the chance in some cases that it will make the front page.

MicroPersausion talks about it here and suggests a system.... ummm, digg has a system where they put alerts on disputed stories, and Netscape has a crew of 30 folks watching out for these items.

This really isn't a "problem" since folks understand that these system can get gamed. Just like folks know that on a life TV report someone could jump in front of the camera and yell something--but you know that doesn't replace the anchor even though they have for five seconds.

Anyone in media can--and will--get spoofed: The New York Times, Engadget, digg, Netscape, or CNN. It's how you deal with the spoofing and the intelligence of your users that matter. In another year folks will learn to say "it was on a social news site, but I *checked* the comments and it doesn't seem real." Or, "I checked CNN and Google News and they had nothing on it." In other words, folks will take responsibility for what they read.

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Quick response to the Inquirer

Sent a note to the author of a Netscape story on tech-gossip The Inquirer just now.

best j

---------------------------

Just a quick note on your story:

We lost 35-40% of Ntscape's traffic over August and Sept when the email users from Netscape were moved to AOL. Since that time we have been flat, and are starting to ticket up.

The exciting thing is that the community stats: votes, comments, stories submitted, videos submitted, videos viewed, comments rated, and sitemail's sent, have all been going on. In other words, folks are starting to learn what social news is.

Now, Weblogs, Inc. was going to launch a social news site on our own, but the Netscape brand was "in play" at AOL when I got there. They were even considering shutting it down and just throwing the traffic to AOL.COM!

In a year Netscape traffic will be up--most likely it will be up by the end of this year in fact. Netscape was heading downhill for 2-3 years... getting to flat IS A TURNAROUND! Let alone it when it start going up.

Also, look at the tech we built at http://blog.netscape.com. Any top digg user will tell you that our technology is much better than digg's. We have sitemail, tags, and video--to name just a few things. Please we have people getting rid of spam and closing dupes--two huge problems on digg.

Not that it is a race with digg. Digg is for tech folks, Netscape is for normal folk. We are 50-50 male/female, while digg is 94% male.

The two sites are going to rise and fall together, as the concept of social news rises and falls. IMHO 20% of people want to get their news in this fashion TODAY, and 10 years 60-80% of folks will want to get their news this way. So, AOL is INVESTING for the future--and that is a big part of the story of Netscape.

It's easy to throw stones from the sidelines I know... but look at how good the product has gotten in such a short period of time. Look at how well the community has grown in a short time.

Give it a year..

Yes, it's true... I'm leaving AOL.

TechCrunch broke the story (less than two hours after I told everyone here), and the New York Times confirmed it with me by phone this afternoon.

I've got a lot to say, but I'm thinking that I'll just talk about it on the final episode of the Gillmor Gang podcast--which we happen to be doing tomorrow (crazy coincidence I know).

Your pal,

Jason

PS - Thanks to everyone sending emails, IMing, and calling.

Update: Fun times from Hugh... and my partner Brian Alvey always has quip ready to go!

The image

More Navigators at Netscape (or What our paid bookmarkers are really doing. Hint: it's not just bookmarking)

We've hired another bunch of great Navigators to work at Netscape. These are folks who are either experts in their field and/or the best social bookmarkers in the world. We pay them for work--yes, I know that's a crazy Web 3.0 idea.

Seriously, these folks are not paid to just submit stories, they get paid to:
  • a) submit great stories
  • b) close down duplicate stories
  • c) train users on how to participate in a social news site
  • d) let folks know when they break the rules on a social news site (i.e. posting spam, a press release, a dupe)
  • e) shut down spammers
  • f) shut down voting rings
  • g) post intelligent comments and keep discussions on topic
This brings our total to 23, and I don't see an end to how far we can expand this program. These users add a huge amount of value and I believe we could go right to 50, 100, and in two years perhaps 250 navigators. That's only 8-10 per channel, and 100 Navigators at $12,000 each a year would cost us $1.2M a year, and 200 would push us to $2.4M--that's an OK number given the payoff.

Of course, I've got prove this model and we are going to prove it 5-10 navigators at a time. So, to my Navigators PLEASE, PLEASE, PLEASE make me look smart by growing the Netscape community and getting folks involved/addicted to social news! Every time you pull someone in, educate them about the concept, and nurture them along we win. We win, the program expands and the virtuous cycle continues.

Now, these folks are not just submitting, they are community leaders. Think of them as the crossing guards, bus drivers, teachers, landscapers, sanitation workers (at times with all the spam!), and the support staff in your local town. Our town makes money and we need--and can afford--to pay folks to keep the town running nicely.

Now, digg is a commune and that works for them--more power to them!

This is a new space and folks can approach it differently. digg is the Burning Man of social bookmarking: no one gets paid (except the founders), there is no money involved (except for the millions in advertising), and it's all for the common good of the people (with the exception of the founders who are looking at a $200M exit).... but I digress. :-)

Now, I love going to Burning Man for a couple of days, but I like living in the very well run town of Santa Monica. Perhaps you feel differently and want to live on the commune, and that's OK.

The concept of the global Internets (and Interwebs and associated series of tubes) is that anyone can make their own version of the world. In our version of the world people get paid for their work, it digg's they get recognition.

Time will tell which model works better... I think digg's is more idealistic vision and Netscape's is much more practical. If digg becomes the farm league for Netscape that's fine, that's what Flickr is to Getty Images and what TypePad is to Weblogs, Inc. and Gawker.

best,

Jason


More from the Netscape Blog...

Our new Navigators are:

Next Page >

Toro, a bulldog

Hello. My name is Jason.
I'm the CEO of Mahalo.com, a human powered search engine. I was previously the co-founder of Weblogs, Inc. with Brian Alvey, and the GM of Netscape.

I'm currently on the board of social shopping site ThisNext. You might remember me from my days as editor and CEO of the Silicon Alley Reporter magazine.

Mike Arrington and I partnered on the TechCrunch40 event in September. We're going to do it again next year.

This is my blog, this is where I live. You should also listen to my podcast.


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